The Alabama Medicaid Interactive web site is intended for
providers, clerks, and billing agents. This is meant to supplement the Customer Service
Help Desk by handling claims status inquiry, eligibility inquiry, and other common requests.
The Customer Service Help Desk is available to handle your general billing,
claim, or policy questions.
The Help Desk hours are Monday through Friday, 7:00 AM to 8:00 PM. Saturday (including
holidays) 9:00 AM to 5:00 PM.
The local and long distance number is 1-334-215-0111
The toll free number when calling within Alabama and border communities is 1-800-456-1242
The email address is AlabamaSystemsEMC@gainwelltechnologies.com
The mailing address:
Gainwell Technologies
Attn: EMC Helpdesk
301 Technacenter Drive
Montgomery, AL 36117
Use of the Alabama secure web pages is restriced to authorized users. You must obtain
a username and password to be used to access the secure web pages. Access to individual
web pages may further be restricted by the profile assigned to your username. Access
to the remainder of the help pages requires a valid login.
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